PackFreight values its customers and respects their privacy. We collect customer information in an effort to improve our customers' shipping experience and to communicate with our customers about our products, services, contests, and promotions. PackFreight recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide us online to third parties. However, we do share your information with third parties under required certain circumstances necessary for the sale or shipment.
What kind of information does PackFreight collect?
We collect information -- such as your name, email address, mailing address, phone number, and credit card number -- that you provide to us when you place an order, and when you save your info with us or participate in a contest, promotion, or survey. We also maintain a record of your product interests and purchases online.
How does PackFreight use my information?
When you ship something at PackFreight.com, we use the information you provide us to process your order. We will also send you an email message confirming that your order has been received. Additionally, we may need to contact you via phone, postal mail, or email if we have other questions regarding your order.
If you purchase from us online, we will also send you notices about our products, services, contests, and promotions through email or postal mail. Don't worry -- if you have previously asked to be removed from our email list, we will not send email notices about our products, services, contests, and promotions if you place an order. Please note that it may take six to eight weeks for our systems to be updated when unsubscribe requests are made.
When you save your info with us -- online or over the phone -- you will be automatically signed up to receive email messages from us regarding our products, services, contests, and promotions. However, if you participate in a contest or promotion, you may choose whether or not to receive email messages from us regarding our products, services, contests, and promotions. Please note that you may still receive information from or about PackFreight in connection with the contest or promotion. From time to time, we may also send you email messages to help us learn more about your shopping preferences. In addition, we maintain a record of your product interests and purchases to help us improve our site design and your shopping experience.
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us about our products, services, contests, or promotions via email, postal mail, or phone, please contact us via email at PackFreight email. It may take up to eight weeks to complete your request.
Does PackFreight share my information with third parties?
We contract with third parties to assist us in maintaining and managing our customer information, to fulfill promotions, and to communicate with our customers. However, we do not authorize any of those third parties to use your information in any other way. In addition, when we team up with another company to offer or provide products, services, contests, or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to fulfill contractual or promotional obligations and to identify future promotional opportunities. When we offer contests and promotions, or join with another company to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information in order to participate. That information may then be used by us and the other company to notify winners or to fulfill promotional obligations. Except as described above, we do not rent, sell, or share any information we collect to or with any unaffiliated third party.